The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What they're looking for
- Displays an ability to handle a larger volume of cases without negatively: impacting the quality of the interaction & the resolution
- Proactively anticipate and identify opportunities to enhance the user: experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb
- Resolve user issues quickly and to a high level of mutual satisfaction,: considering specific context and circumstances
- Personalize communications to users, demonstrating the highest hospitality standards