The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
Own the end-to-end movement of ocean freight (FCL and LCL) shipments into and: out of Denmark and Sweden, with potential scope covering the UK. This includes bookings, documentation, shipment follow-up, exception management and coordination with customers, carriers and logistics partners - owning the full operational execution and customer experience.
Deliver a first-class client experience through proactive communication,: problem-solving and timely resolution of operational challenges.
Leverage Flexport’s technology, automation and AI-powered tools to manage: shipments, identify exceptions, make informed operational decisions and continuously improve how we move freight.
Be responsible for ensuring your work satisfies internal KPIs and SLAs that: demonstrate quality delivery, independently managing your priorities and commitments.
Follow standard operating procedures (SOPs) while proactively identifying: opportunities to improve processes and ways of working.
Act in the best interest of the company by avoiding leakages and ensuring cost-conscious behavior.
What they're looking for
- Support shipments managed by partners as we drive partner autonomy and parity: with insourced operations, where applicable.
- Completed professional training as a forwarding agent (speditør) is: preferred. Alternatively, a relevant BA/BS degree combined with relevant work experience in freight forwarding, logistics or operations.
- + years of experience in freight forwarding, logistics or operations, ideally: with hands-on experience in ocean freight.
- Fluent in Danish or Swedish and English, both written and spoken.
