The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Utilize various physical security asset monitoring and surveillance systems: to detect potential unauthorized access, suspicious activity, or other security incidents
Monitor open-source threat intelligence and other internal SaaS tools to: maintain situational awareness of persistent or emergency global events with potential or direct impact to operations
Support access control and visitor management processes
Manage security-related calls for service and provide general guidance to employees, vendors, and guests
Maintain awareness of business travelers and personnel accessing Twilio facilities
Partner with local site security teams to escalate and dispatch resources for incident and alarm response
What they're looking for
- Review travel requests to elevated risk locations, assist travelers through: the approval process, and cross-reference live itineraries with external incidents
- Perform the first point of incident intake across a variety of emergencies,: including medical emergencies, natural disasters, fire/evacuation, travel disruptions, and security incidents
- Assess and triage events and incidents to determine their impact to operations
- Dispatch and coordinate response with emergency response personnel
