The opportunity
We are seeking a GSOC Response & Policy Program Specialist to define how Anthropic's Global Security Operations Center detects, responds to, and recovers from incidents affecting our people, facilities, and operations.
What you'll do
Author the GSOC plan and policy, including the documented set of GSOC: functions, the incident severity matrix, communication templates, and service level agreements for response timing
Design global incident: and event-specific response protocols, and produce the corresponding GSOC operator playbooks and business-facing playbooks
Define and obtain approval for the tooling and channels used for incident: response and management, and for the distinct path used for information-only employee advisories
Partner with Legal, Communications, HR, and Employee Relations to align on: notification thresholds and obligations before an incident occurs, not during one
Design and formalize a simple, scalable on-call rotation and call tree for: GSOC incident response personnel, so Incident Commander coverage does not depend on any single person's availability
Drive policy socialization and secure approval from senior leadership
What they're looking for
- Build and deliver the training and rollout that puts the policy into practice
- You will assist in responding to incidents. This role will also coordinate: the handoff to the appropriate Incident Commander as an incident escalates, and acts as the standing liaison between GSOC and Crisis Management.
- Act as the standing liaison between GSOC and Crisis Management, and partner: with Crisis Management on GSOC service design
- Run after-action reviews and tabletop exercises, and fold what they surface back into the policy
