The opportunity
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast’s Marketing Operations AI team is the central team responsible for improving…
What you'll do
Map the page and copy the production process, including the SEO, PMM, Legal: and Brand checkpoints, and build AI workflows that cut cycle time and rework.
Standardize requirements intake with templates, intake agents and automated briefs.
Build efficiencies in Contentful, its plug-ins and connected tools with Web Platform engineering.
Find and fix bottlenecks in the web scrum process, from prioritization through deployment.
Assist in building AI-powered experiences that improve visit-to-opportunity conversion.
Build first-party AI tools for use on the Web, including prompts and evals.
What they're looking for
- Configure and improve third-party tools: on-site chat, data enrichment, voice AI and personalization.
- Set guardrails for AI on the public website with Legal, Brand and Privacy.
- Define success metrics, run experiments to prove impact, and monitor live tools.
- Build reusable systems, and document playbooks so teams can run tools on their own.
