The opportunity
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
What you'll do
Own the operating rhythm for your routes to market—roadmaps, OKRs/targets,: planning, and business reviews (e.g., weekly forecast reviews, QBRs, steercos).
Launch and manage cross-functional programs end to end, bringing urgency and: clarity to initiatives that are ambiguous, at risk, or stalled.
Lead fiscal-year planning —translating strategy into concrete goals, owners, and timelines.
Own performance-lever workstreams: identify where growth is won or lost, structure the analysis, and drive cross-functional action.
Pilot AI-augmented approaches to program management and ops, and design: re-usable automation patterns and AI agents that scale capacity across I&O and other Gusto teams.
Partner on Gusto-wide efforts and other high-impact cross-functional programs.
What they're looking for
- + years of experience in business operations, revenue/GTM operations,: consulting, program management, or product management, ideally in high-growth technology companies.
- Craft depth in one or more go-to-market disciplines. We're looking for: meaningful experience across some of the following: sales, marketing, partnerships, or pricing & packaging as a craft —and if not those, deep experience in revenue analytics or finance as a craft .
- Strong program management skills → end-to-end ownership of complex, cross-functional initiatives.
- Operational excellence → proven ability to run team rituals and operating: mechanics, including roadmaps, metrics/OKRs, forecasting, and business reviews.
