The opportunity
The Terminal Logistics team sits within the Product Experience Organization (PXO) and is responsible for managing the End to End Logistics and Supply chain functions for our Terminal business. Our mission is to make getting physical Terminals as seamless a user experience as processing digital payments.
What you'll do
Manage the day to day relationship with hardware vendors, including performance metrics
Define and manage the end to end logistics (including order management) flow for hardware customers
Define and manage the end to end reverse logistics process for new hardware partners
Collaborate with partners like Product and Eng to define roadmaps of: Logistics automation, improve our products and processes
Manage the completion of milestones and delivery of large-scale: cross-functional initiatives, including roadmaps for automation of processes like ordering and reverse logistics
Prepare and monitor key user support indicators and reports, including delivery on time and cost
What they're looking for
- Have 3+ years of experience in supply chain, operational, vendor management,: logistics, or project management roles.
- Enjoy a fast-paced work environment and crafting rapid and strategic fixes to high intensity problems.
- Obsessively ensure that users’ rights are preserved with clear, objective, conclusive and timely responses.
- You have strong written and verbal communication skills with strong empathy for solving user problems.
- Data driven decision making is your happy place.
- Are comfortable navigating through ambiguity, and have a keen eye for detail and a high bar for quality.
- Have a strong sense on how to scale great user support experience and can: design and continuously improve operational processes.
- Have an ability to execute and deliver complex operational projects involving multiple stakeholders.
