The opportunity
We’re looking for a Renewals Leader to build and scale the function that protects and grows Anthropic’s recurring and committed revenue. This role owns renewals strategy, execution, and forecasting — ensuring we deliver exceptional customer outcomes while sustaining durable,…
What you'll do
Build and lead the renewals team. Hire, develop, and retain a team of: Renewals Managers. Define how the function covers the customer base, set the performance bar, and create a culture of accountability and customer-centricity.
Own the renewal number. Own renewal bookings, gross and net retention,: on-time renewal metrics, forecast accuracy, and renewal pipeline health. Identify risk early and implement mitigation strategies to reduce churn and contraction.
Define the operating model. Establish scalable renewal playbooks, stage: definitions, qualification criteria, and operational rigor — adapted for the realities of consumption-based revenue rather than fixed contract cycles.
Forecast with rigor. Drive accurate weekly and monthly renewal forecasting: and reporting that leadership can plan against, grounded in usage data and customer health signals.
Drive expansion at renewal. Partner with Sales and Customer Success to: convert adoption depth into expanded commitments, and lead executive-level renewal conversations for strategic accounts where required.
Collaborate across the GTM organization. Work with Sales on territory and: account strategy, with Deal Desk and Finance on pricing, terms, and approvals, and with Strategy & Operations on forecasting and field alignment.
What they're looking for
- Lead with an AI-first mindset. Use data, automation, and tooling: including Claude — to optimize renewal processes, monitor KPIs, and continuously raise the bar on performance.
- –12+ years of experience in SaaS, PaaS, or consumption-led businesses, with: significant exposure to renewals, retention, sales, or customer success
- –5+ years of people management experience leading renewals, retention, or commercial teams
- A proven track record of owning and exceeding renewal and retention targets in complex, enterprise deal cycles
