The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Lead and evolve the team: Set a clear vision for how the team supports business performance, planning, and decision-making, and build a high-performing group that balances responsiveness with strategic focus.
Partner with senior leaders: Act as a trusted thought partner to Operations leadership on business performance, risks, opportunities, and trade-offs. Support business performance reviews with concise narratives, root-cause analysis, and clear recommendations.
Own performance insight and business storytelling: Ensure the team delivers high-quality analysis that connects operational data to commercial and customer outcomes, with a consistent, leadership-ready view of KPIs, trends, exceptions, and emerging risks.
Define metrics and improve decision quality: Establish robust KPI definitions, performance frameworks, and success measures, and improve consistency in how performance is measured across teams, projects, and reviews.
Build scalable insight capabilities: Improve the team's operating model, standards, and ways of working to efficiently manage ad hoc demand alongside recurring insight cycles. Partner with data, operations, finance, product, and other functions to improve access to reliable insight, and drive continuous improvement in tools and reporting approaches.
What they're looking for
- A Strategic Operator: You are practical and forward-looking, able to simplify complexity for others.
- A High-Standards Leader: You drive excellence and rigor without becoming bureaucratic.
- A Calm Communicator: You maintain presence and credibility even when under pressure or challenging senior leadership.
