Head of Technical Success, GovernmentActive$374K–$450K

The opportunity

The OpenAI for Government team partners with federal, state, local, defense, national security, and international public-sector organizations to securely and responsibly adopt frontier AI, strengthen public services, and deliver meaningful mission impact.

What you'll do

  • Set and continuously refine the strategy, operating model, and priorities for: Government Technical Success, aligning the organization to OpenAI’s broader objectives and the distinct needs of government customers.

  • Build and lead an organization of technical success personnel, including: hiring, organizational design, manager development, career growth, and high standards for technical and customer-facing excellence.

  • Create a seamless technical journey for government customers, including: discovery and technical qualification through architecture, prototyping, production deployment, enablement, adoption, and ongoing value realization.

  • Partner with Government Sales and account leaders on technical strategy,: account planning, resource allocation, and engagement models, enabling the team to focus its deepest support on the opportunities with the greatest mission value and strategic importance.

  • Serve as a technical executive sponsor for OpenAI’s most strategic government: and partner relationships. Build trust with senior mission leaders, CIOs, CTOs, CISOs, technical teams, and other key government stakeholders.

  • Guide internal teams and customers through the realities of government: deployment, including security, privacy, identity, data handling, governance, accessibility, integration, compliance, procurement, accreditation, and change management requirements.

What they're looking for

  • Ensure customers can successfully evaluate, configure, integrate, deploy, and: adopt OpenAI products in the appropriate government environments, including ChatGPT Enterprise, Codex, the OpenAI API, and emerging capabilities.
  • Establish clear measures of technical success across the customer lifecycle,: including technical qualification, deployment velocity and quality, production use, activation and sustained adoption, account health, renewal and expansion, customer satisfaction, and demonstrated mission outcomes.
  • Scale the organization’s impact through reusable playbooks, reference: architectures, demos, prototypes, workshops, training, community resources, implementation patterns, and partner enablement.
  • Develop strong operating partnerships with systems integrators, cloud and: technology partners, and implementation teams that help government customers move from experimentation to durable production deployments.