The opportunity
In this role, you’d be joining the Professional Services team. Our team’s mission is to empower every Stripe user to achieve maximum value from their investment quickly and confidently.
What you'll do
Implementation ownership: Manage several workstreams or engagements, track milestones and risks, and coordinate launches and handoffs.
Design architecture and change strategy: Develop, manage, and implement a customer’s integration architecture, change management and adoption strategies.
Stakeholder management: Serve as the primary contact for the customer’s project team, align business and technical stakeholders, establish communication rhythms, and manage competing priorities.
Deliver technical workshops—lead interactive workshops designed to educate users and share best practices.
Customer advisory: Assess organisational readiness and resourcing, guide business design and training, challenge incorrect assumptions, and balance customer requests against feasibility and strategic value.
Technical fluency: Comfortable reading API documentation, discussing API behavior, spotting configuration or parameter issues, and explaining technical concepts clearly. Coding is not a core requirement.
What they're looking for
- + years of experience in technology/IT consulting with a proven record of: excellence in handling strategic customers on technology solutions.
- Ability to understand complex business requirements, with a talent for crafting tailored solutions.
- Ability to operate independently and thrive in a highly ambiguous and: fast-paced environment, whilst often balancing competing priorities.
- Quick learner with the ability to explain technical concepts to customers.
- Superior verbal and written communication skills.
- Strong critical thinking abilities.
- Prior experience at a growth stage Internet/software company
- Proven project management skills
