The opportunity
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom.
What you'll do
Own inbound support for Premium and Wealth customers across phone, messaging,: and email, investigating and resolving complex issues through to completion on first contact wherever possible.
Build trusted, long-term relationships with high-value customers by: proactively identifying needs, following up on open items, and guiding them to features and products that match their profile.
Partner with Compliance, Risk, and cross-functional teams to navigate account: issues within a regulated, non-advisory framework while maintaining fast and accurate resolution times.
Drive root-cause analysis by leveraging customer data and feedback to surface: defects, reduce friction, and improve the end-to-end customer experience.
Develop and maintain deep expertise in Coinbase products, blockchain: fundamentals, and the evolving crypto landscape to serve as a trusted subject matter expert for Premium and Wealth customers.
+ years of experience in a customer service or support role, including direct: experience servicing high-value, VIP, or premium customer segments.
What they're looking for
- Demonstrated ability to investigate and resolve complex customer issues: across multiple channels (phone, email, messaging) in a fast-paced, high-volume environment.
- Working knowledge of blockchain, cryptocurrency, staking, self-custody, or: digital assets, as well as traditional financial products such as equities, fixed income, or wealth management services.
- Professional proficiency in at least one language beyond English, written and verbal.
- Willingness to work flexible schedules, including nights and weekends, to: support the 24/7 nature of cryptocurrency markets.
