The opportunity
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
What you'll do
Support customers across support channels. Respond to customer questions by: chat, email, and phone with speed, accuracy, and empathy.
Explain event contracts in plain language. Help customers understand how: contracts are priced, traded, settled, and paid out, including what happens when an event is resolved, delayed, or disputed.
Resolve account and trading issues. Investigate order, position, funding,: settlement, and payout questions using internal tools, and resolve them or escalate with detailed notes.
Stay calm during live-event spikes. Provide steady support when contact: volume rises around major news and live events, and work to de-escalate customer concerns.
Collaborate on escalations and feedback. Route complex, technical, or: compliance-sensitive issues to internal partners with complete documentation, and highlight product gaps or confusing experiences to improve the platform.
