The opportunity
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What they're looking for
- + years leading high-severity incident response, including as incident: commander for the most critical incidents at a company operating at meaningful scale.
- Proven ability to influence and enforce incident practices at the: Director/VP/C-suite level without formal authority; comfortable being the calm, authoritative voice in the room regardless of who's in it.
- Experience partnering across functions beyond engineering (e.g. Security,: Support, Product) during incident response.
- Excellent verbal and written communication skills, with experience conveying: incident status and risk clearly to executives and customer-facing teams.