The opportunity
Stripe’s Professional Services team works with our most strategic users. You will work on the highest visibility projects to provide technical expertise to our customers to help accelerate their knowledge, solution design and integrations with Stripe.
What you'll do
Plan and execute integration engineering end-to-end, from high-level: architecture down to code implementation. This includes conducting discovery sessions with users to understand their goals, parsing out specific use cases, and guiding users to implement high complexity integrations.
Think on your feet and communicate technical concepts, explaining how Stripe: works from both a product feature and API architecture perspective. Manage user expectations on timelines and product changes.
Be the primary, ongoing technical point of contact for our largest users' and: partners' technical teams. You will be responsible for resolving user integration issues and owning escalations for operational issues and priority requests.
Collaborate with Sales, Solution Architecture and Implementation teams to: drive client engagement, customer wins, and revenue on behalf of the Professional Services team
Collaborate closely with Product and Engineering to proactively identify: potential enhancements and new features based on feedback you’ll gather from the field.
Provide deep technical support and debugging, inspecting and understanding: the Stripe codebase and thoroughly testing functionality to best advise users, while also building and demonstrating proof-of-concept integrations, creating user-specific test plans, and answering ad-hoc technical questions.
What they're looking for
- years + experience in a Software Engineering / Integration Engineering role.
- Ability to write code (in programming languages like Go, Java, C/C++ etc.): and quickly debug user code snippets.
- Comfortable with various code-level debugging (Stripe code and user code) and: using code as a tool for problem-solving.
- Strong generalist technical experience, including proficiency in SQL and an: understanding of data structures and algorithms.
- Understanding of the payments domain and API security topics.
- Be comfortable talking about technical concepts, and explaining how Stripe: works, both from a product features and API architecture perspective.
- A user first approach & empathy with our users, capable of mapping business: requirements into reliable technical solutions.
- Confident and comfortable with customers, with the ability to lead strategic technical conversations.