The opportunity
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.
What you'll do
A tool to automatically check a GitLab Omnibus install for known issues
A solution to capture the state of a customer’s server for easier troubleshooting
A tool which turns log files into interactive tables to easily sort and filter columns
A functionality to ChatOps to make it easier to identify user accounts on GitLab.com
Support a mix of Self-managed and GitLab.com (SaaS) customers, resolving: complex issues through Zendesk tickets, merge requests, email, and video calls.
Collaborate with Product, Development, Infrastructure, Customer Success, and: Sales teams to shape product goals, roadmap, and priorities while driving fixes and new features.
What they're looking for
- Investigate and troubleshoot issues using Linux systems administration tools,: logs, and the GitLab codebase, creating merge requests when needed to resolve customer problems.
- Create and update clear, reusable documentation and support content based on: real customer interactions and edge cases.
- Partner with Support team members through pairing sessions and cross-team: collaborations (such as Support Stable Counterparts) to solve challenging cases and share knowledge.
- Participate in regular weekday and weekend on-call rotations (daytime only),: providing emergency support for Self-managed and SaaS customers and coordinating incident communications with the SaaS Production team.
