The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Be a key source of knowledge on the Adyen platform and APIs, the underlying: web-stack technologies, and industry-standard integration methods and best practices.
You are responsible for supporting the merchants’ full lifecycle, providing direct technical support.
Be an internal product advocate, track product processes and contribute to: the platform feeding back feedback and issues you get back from merchants.
Advising merchants regarding the best implementation practices and also addressing specific merchants’ issues.
You recognise that each interaction with a merchant is a customer service: experience. As such you aspire to deliver a seamless merchant support experience across the globe that transcends global boundaries and time. You have strong written and verbal communication skills in English
You are innovative, have strong problem-solving capabilities and able to: adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges.
What they're looking for
- You have affinity with API troubleshooting, Postman, internet technologies: and knowledge of technical processes (think HTML / JavaScript / Scripting). Technical skills related to Networks / Networking will also be considered an asset for the role.
- You are self-driven, flexible, and have the ability to maintain high levels: of productivity with minimal supervision; taking accountability for your work and results delivered.
- You’ve had previous exposure to environments rich in uncertainty and you show: a resulting track record of successfully dealing with ambiguity.
- You make quick informed decisions under pressure and prioritize appropriately: based on urgency, necessity and both internal and external requests.
