The opportunity
The User Services / Helpdesk Specialist 2 is responsible for all aspects of IT end-user support in an enterprise biotech environment including: computer hardware, software, office systems, peripherals, phone, voicemail systems, and provides assistance to system administrators as…
What you'll do
Investigate, recommend, design, deploy and sustain solutions/technologies to: assist with IT and end user needs.
Manage issues, communication and resolution via email, phone and ticketing: system. Follow up with customers is key to ensure issues are resolved appropriately and build customer report and quality support.
Participate in projects to enhance the overall process and tool-set used by: IT to serve the needs of Natera including by not limited to: virtualization, centralized user and IT asset management and support, software license management, Monitoring and Alerting, Identity and User management, network and compute platform improvement.
Perform other duties as assigned.
Degree in technical field or equivalent work experience and applicable certifications.
IT experience within a HIPAA controlled biotech, pharma or healthcare enterprise is preferred.
What they're looking for
- years desktop technology and user support experience in a technical enterprise environment.
- Strong successful history Microsoft and Apple desktop technology support and troubleshooting.
- Strong history of desktop applications support, e.g. Google Apps, MS-Office, etc.
- Strong history of desktop standards development and automated “template” desktop configurations.
