The opportunity
The IT Operations team keeps Anthropic running. We want every employee to do their best work without friction.
What you'll do
Triage and resolve issues across hardware, software, networking, and: accounts, mostly through our ticketing system, plus Slack and in-person
Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core: SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
Handle escalations that need cross-team coordination
Join an on-call rotation for urgent issues outside business hours
What they're looking for
- Familiarity with zero-trust security concepts and endpoint security tooling
- Networking basics: DNS, DHCP, VPNs
- Experience with IT projects beyond day-to-day support, such as migrations, tool rollouts, or process redesigns
- Experience using AI tools to improve personal or team productivity
- Interest in developing deeper technical skills and taking on more complex systems administration over time
