The opportunity
The IT Operations team keeps Anthropic running — we make sure every employee can do their best work without friction. We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment.
What you'll do
Triage and resolve issues across hardware, software, networking, and accounts: — primarily through our ticketing system, with additional support via Slack and in-person
Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our: core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
Handle escalations requiring cross-team coordination
Participate in an on-call rotation for urgent issues outside business hours
What they're looking for
- Provide hands-on support for user technology, AV systems, conference rooms, and printers
- Communicate clearly with users of all technical levels
- Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles
- Identify patterns in support requests, surface recurring issues to the team,: and identify opportunities for automation or systemic solves
