The opportunity
The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote. We ensure the successful operation of new hires, account off-boards and critical business systems with a global team.
What you'll do
Provide technical assistance and support for incoming queries and issues: related to computer systems, software, and hardware.
Respond to queries either in person, email, Slack or ticketing system.
Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.)
What they're looking for
- Possess 2+ years of experience in IT HelpDesk experience
- Possess strong working knowledge of Apple systems and software
- Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA,: Confluence, or similar cloud providers
- Possess strong working knowledge of Atlassian systems (JIRA and Confluence)
- Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
- Possess working knowledge of imaging/endpoint management tools (DEP, FleetDM )
- Able to independently manage and prioritize workload and projects
- Possess outstanding interpersonal and communication skills