The opportunity
The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote. We ensure the successful operation of new hires, account off-boards and critical business systems with a global team.
What you'll do
Provide technical assistance and support for incoming queries and issues: related to computer systems, software, and hardware.
Respond to queries either in person, email, Slack or ticketing system.
Deliver handson support for executive devices (macOS, iOS), including: provisioning, configuration, secure migrations, and travel tech readiness.
Enable high-stakes meetings and events through thorough pre-checks, active: conferencing troubleshooting, and dedicated meeting-day technical support.
Manage rapid incident response, containment playbooks, and dedicated: SLA-tiered ticket queues for high-sensitivity executive requests.
Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
What they're looking for
- Possess 2+ years of experience in IT HelpDesk experience
- Possess strong working knowledge of Apple systems and software
- Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA,: Confluence, or similar cloud providers
- Possess strong working knowledge of Atlassian systems (JIRA and Confluence)
- Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
- Possess working knowledge of imaging/endpoint management tools (DEP, FleetDM )
- Able to independently manage and prioritize workload and projects
- Possess outstanding interpersonal and communication skills