The opportunity
Supportability Decisions is a Dublin-based engineering team within Supportability Engineering, part of Risk Engineering. We own the “how a business sells” side of Supportability: determining whether a user’s declared business, web presence, account configuration, and observed…
What you'll do
Building the Supportability Decision Layer: a durable service and API through which automated systems, agents, and human reviewers can request, produce, retrieve, and understand canonical decisions.
Developing the infrastructure that enables agentic investigations to: synthesize policy, business identity and history, product context, risk appetite, and multiple assessment signals into explainable, confidence-calibrated decisions.
Improving the transaction-laundering agent’s policy grounding, evidence: quality, risk tiering, precision and recall, and use of behavioural, dispute, and other relevant signals.
Designing durable decision state and history, including traceability from: supporting evidence through reasoning and applied consequence, and validity and refresh policies that prevent stale outcomes from persisting.
Building governed, reusable configuration and integration patterns that adapt: decision capabilities across products, partners, countries, and permitted risk appetites without creating bespoke systems for each use case.
Building reliable backend workflows on shared Supportability and Risk Platform infrastructure.
What they're looking for
- years of industry software engineering experience (does not include internships or co-ops)
- You work effectively across the stack from top to bottom, comfortably: navigating codebases with different languages and tools
- You're equally comfortable shipping user-facing experiences as you are: writing custom queries to analyze experiment results
- Strong coding skills in any programming language (we understand new languages: can be learned on the job, so our interview process is language-agnostic)
- Strong collaboration skills, with the ability to work across workstreams: within your team and contribute to your peers' success
- Ability to thrive on a high level of autonomy and responsibility, and think of yourself as entrepreneurial
- Interest in working as a generalist across varying technologies and stacks to: solve problems and delight both internal and external users
- Experience working in high-growth teams similar to Stripe