The opportunity
We are seeking a proactive, customer-focused IT Support Specialist based in South Korea to anchor our regional IT operations across the APAC time zone. In this role, you will be the primary point of contact for internal employees, delivering white-glove technical support while…
What you'll do
Serve as the first point of contact for internal employees, triaging incoming: requests through the ticketing system and established support processes.
Troubleshoot and resolve workstation, laptop, mobile, and basic network: issues for on-site staff and remote employees, escalating more complex support cases to senior staff or the appropriate team.
Deliver calm, clear support during high-priority incidents, keep users: informed, and document work thoroughly through to resolution.
Manage end-to-end employee onboarding and offboarding workflows, ensuring: zero-day access provisioning, hardware readiness, and secure offboarding compliance.
Build and maintain support procedures and employee-facing knowledge base: articles so common issues are handled consistently.
Partner with business units as a go-to support contact and communicate: clearly, in writing and in person, across the organization.
What they're looking for
- Support new-hire onboarding and offboarding, including device setup, access requests, and day-one readiness.
- Track hardware inventory and coordinate on device replacements and repairs.
- Assist with password resets, MFA, email, and common productivity-tool issues: so employees can get back to work quickly.
- Provide hands-on support for printers, peripherals, and meeting-room technology when on-site help is needed
