The opportunity
Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
What you'll do
Own the self-serve existing business book. Own the remit end to end: from the moment a customer converts to the point they renew, expand, or leave - and be accountable for the net growth of that book.
Grow Fin adoption. Get more customers using our AI Agent across the existing: base, and help the customers who already use it automate more of their support.
Defend and expand. Build the retention and expansion motions that grow the: book - combining in-product experiences, lifecycle messaging, and a data/signal layer that flags which accounts need attention and when.
Connect self-serve and sales. Design smooth, well-defined handovers between: self-serve and sales in both directions, so the right customers get the right motion.
Fix the key journeys. Partner with core product teams to remove friction on: the journeys that matter most to self-serve customers - onboarding and activation, Fin setup and go-live, plan changes and expansion, billing and plan management.
Land new products & features. Drive attach and adoption of new products & features across the self-serve base.
What they're looking for
- Understand the customer. Deeply understand the customers you're serving: through research, data, and direct interactions, and turn that understanding into a clear, prioritised roadmap you communicate to build alignment.
- Build and ship. Collaborate with engineers and designers to ideate, build,: and ship solutions, and leverage AI to increase your efficiency and accelerate product development.
- Measure impact. Evaluate impact through quantitative and qualitative: measures, own product quality, and model our company values and R&D principles in how you lead.
- Growth and lifecycle expertise. You've owned retention, expansion, adoption,: or monetisation for a self-serve or product-led business, and you know how to move those numbers.
