The opportunity
At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33…
What you'll do
Drive Merchant Activation: Proactively reach out to new merchants to guide them through their first transactions and ensure a seamless start with the SumUp platform.
Consultative Upselling: Analyze merchant profiles to recommend and sell additional SumUp products (such as the Business Account, Invoicing, or advanced hardware) that fit their specific business needs.
Outbound Engagement: Execute high-volume outbound calling campaigns to activate accounts and re-engage merchants who haven't yet realized the full potential of our ecosystem.
Hit Growth Targets: Consistently meet and exceed monthly activation and upsell KPIs, directly impacting company revenue and your own commission-based earnings.
Feedback Loop: Act as the "voice of the customer," sharing insights from your direct merchant interactions with the Product and Marketing teams to improve the user journey.
Previous experience in onboarding, customer support, SDR or roles with strong outbound exposure
What they're looking for
- Comfort with high-volume outbound calls
- Excellent verbal and written proficiency in both German and English
- Proven track record of consistently meeting or exceeding KPIs.
