The opportunity
Gusto is looking for an AV Engineer to be the design authority for audiovisual technology across our entire physical footprint — and the technical director behind every event we put on. This is a senior individual contributor role with real ownership: you'll author the AV…
What you'll do
Own AV design and programming: design, testing, troubleshooting, implementation of AV technology in Gusto's offices, meeting spaces, and all hands event spaces across San Francisco, Denver, New York, Burlingame, and Scottsdale, with new sites in planning. Integrators move to install, labor, and specialist overflow rather than design lead.
Author and maintain the Gusto AV standard: room tiers, signal flow, control systems, camera and lighting standards, and the event production baseline that every site and vendor builds against.
Architect and own the technology and production for all of Gusto's: high-profile events — company-wide meetings (remote and in person), our flagship multi-day customer event, fireside chats, onsites, and podcast productions. You set the production design, spec and build the technical package, direct the show, and own the failure modes.
Lead the AV workstream of our Zoom to Google Meet migration: room interoperability, native Meet conversions, room hardware strategy, identity and policy mapping, and downstream integration dependencies.
Own the multi-site AV capital roadmap and vendor relationships , including: vendor and project management of office buildouts and upgrades, negotiating investment and tradeoffs across sites and holding integrators and manufacturers accountable to design intent.
Administer our AV SaaS offerings: Google Meet and Zoom room fleets, Logitech and Neat endpoints, and streaming and event platforms — including room health monitoring, dashboards, and firmware lifecycle.
What they're looking for
- Act as the escalation path for the IT Geeks Support team for meeting space: technology and events, and stay current with AV technology to ensure Gusto's business needs are being met.
- Use AI to automate the work that shouldn't be manual: room health reporting, standards and runbook documentation, show-control logic, and vendor and RFP analysis. We expect you to build tooling, not just maintain spreadsheets.
- Coach the team. Enable our IT Geeks team and event technicians to own: tier-one AV and day-of production, support in-house video production projects, and document your domains so neither is a single point of failure.
- + years of AV engineering experience , including time as the senior-most or: design-owning AV resource for a multi-site organization. You've produced designs of record — room tiers, signal flow, rack elevations, control narratives — not just reviewed an integrator's drawings.
