Lead Customer Marketing ManagerPosted today

Hybrid · LondonCustomer Support

The opportunity

DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like…

What you'll do

  • Amplify our customers’ success: Surface the stories our customers are already telling within support tickets, sales nominations, deal wins and win-loss interviews, and choose the few that deserve to become full stories. Ship marquee stories (blue-chip, video, event-ready), named case studies and quantified proof points that show DeepL's AI doing real work in real businesses.

  • Put our customers on the world stage: Press interviews, webinars, keynotes and our Customer Advisory Board advocacy track. You recommend who speaks, agree the narrative with them in advance, and make each appearance count beyond the day itself..

  • Put a real customer in front of every buyer: Sales and Customer Success come to you when a deal needs a reference. You'll know which customers will speak, what they'll speak about, and how recently each was asked. Sales enablement builds the seller tools - you supply the customers and the proof that goes inside them.

  • Share stories while they still matter: Stories work hardest published alongside a launch, event or campaign they belong to. You own the run from interview to live asset, including the legal and brand engagement, and keep customer permissions current so nothing sits waiting.

  • New marquee stories the field, brand and events teams all pull from.

  • Named case studies covering every region, product lines and priority verticals

What they're looking for

  • Reference requests resolved within the agreed turnaround time
  • Stories publishing in the same window as the launch or event they belong to
  • Clear evidence that deals using a customer reference close at a better rate
  • Proven success in B2B marketing, over many years: customer marketing, content, comms or advocacy, with a track record of stories that engaged buyers and moved deals