The opportunity
HubSpot is a leading customer platform that brings marketing, sales, service, and operations tools together to help businesses attract, engage, and delight customers. It's our mission to not just help them grow, but to help them grow better.
What you'll do
Oversee the customer experience for a portfolio of approximate 35: enterprise-level, high-value accounts with the goals of retention and growth.
Build and foster deep relationships at all levels of the customer: organisation, multi-tasking with customers to ensure alignment with their business goals and use cases and develop long-term partnerships.
Use strategic thinking, consultative problem solving, and deep product: knowledge to help your customers achieve measurable business outcomes, new use cases and maximize their ROI with HubSpot.
Partner with multiple internal cross-functional teams (Sales, Marketing,: Product, Contract Management, and HubSpot executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation.
Create and deliver Executive Business Reviews, presentations and strategic: consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the HubSpot platform.
Act as a customer advocate and focus on deep platform solutioning, by: developing adoption roadmaps, identifying and removing technical and cultural adoption barriers, creating and delivering success plans with clear outcomes, aligning internal resources to support customer initiatives - all while demonstrating resilience and perseverance in the face of setbacks or slow progress.
What they're looking for
- Travel onsite to deliver strategic consulting engagements if needed, usually around 2-3 times yearly.
- Demonstrate a sustained, significant, and quantifiable impact on the business: in the areas of program development, team growth and/or people development.
- A personal investment in helping customers succeed.
- Experience working with large organizations (200+ employees)
