The opportunity
Klaviyo's global corporate Information Technology (IT) team is a member of Global Technology Solutions (GTS) who provides technology systems, administration, and support to Klaviyos worldwide. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work.
What you'll do
Oversee the daily ticket queue, ensuring priority tickets are solved expediently.
Mentor team members to grow and develop in their careers and help increase: their scope and impact throughout their tenure at Klaviyo.
Provide real-time support to remote and in-office Klaviyos by asking the: right questions to dig into the root cause of the problem.
Establish team standards and monitor objectives and key results (OKRs).
Identify recurring technical issues and eliminate manual processes through automation.
Assist with hardware needs: setting up and de-provisioning devices, installing and configuring software, and shipping and receiving.
What they're looking for
- + years in a help desk/ support environment using a ticketing system (FreshService, Zendesk, or similar).
- Worked with Jamf Pro, Okta, 1Password, Google Workspace, Atlassian Suite.
- Advanced knowledge of IT systems: enterprise device management, wired/ wireless networking, endpoint security.
- Extensive experience deploying macOS/ iOS devices at scale, building: configuration profiles and policies (essential).
- Experience leading and managing projects / initiatives.
- You've used AI tools or built agents to solve real problems, not just: experimented, and you're ready to build on Klaviyo IT's existing AI-driven workflows.
- Working with global teams across time zones.
- Excited about automating workflows and repetitive tasks.
