The opportunity
🚀 We’re on a mission to make money work for everyone.
What you'll do
Working with stakeholders across the organisation to identify and scope out: the most impactful opportunities to transform Customer Operations with Machine Learning.
Leading the design and development of advanced Machine Learning models,: exploring how LLMs, RAG, and sequence-based architectures can drive improvements in query resolution and routing.
Providing technical leadership to drive up levels of technical expertise and: best practice across the Machine Learning discipline, leading by example and mentoring others.
Steering ongoing technical strategy, working closely with our MLOps team and: backend engineers to enable rapid iteration of models and optimisations of the full ML model lifecycle.
You have a multiple year track record of excellence leading the development: and deployment of advanced Machine Learning models to tackle real business problems preferably in a fast moving tech company
You have experience developing and shipping deep learning, graph-based,: and/or sequence-based ML architectures to production and delivering business impact
What they're looking for
- You're impact driven and excited to own the end to end journey that starts: with a business problem and ends with your solution having a measurable impact in production
- You have a self-starter mindset; you proactively identify issues and: opportunities and tackle them without being told to do so
- You have extensive experience writing production Python code and a strong: command of SQL. You are comfortable using them every day, and keen to learn Go lang which is used in many of our backend microservices
- you’re comfortable working in a team that deals with ambiguity and have: experience helping your team and stakeholders resolve that ambiguity
