The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Set the Vision: Define the long-term mission, charter, and ownership boundaries for a newly formed team — establishing clarity where ambiguity currently exists.
Own the Roadmap: Develop and maintain a coherent, high-impact roadmap that balances foundational investments with active initiatives; refine prioritization and sequencing across concurrent projects.
Drive Ingestion Strategy: Define the strategy for ingesting large volumes of data from numerous sources; think holistically about data movement, transformation, and reliability at scale.
Partner with Engineering: Partner with engineering to design ingestion systems that are scalable, resilient, and maintainable; navigate tradeoffs across performance, latency, cost, and reliability.
Accelerate with AI: Institutionalize AI and automation as force multipliers — identify opportunities to reduce toil, improve pipeline observability, and accelerate the roadmap through intelligent tooling.
Deliver Measurable Outcomes: Establish instrumentation and success metrics (e.g., ingestion reliability, pipeline latency, data freshness, change failure rate) to validate impact and adjust priorities based on outcomes.
What they're looking for
- Champion Quality & Reliability: Drive improvements in observability, monitoring, and operational excellence for ingestion systems; partner with SRE and platform teams to ensure reliability is built into every component.
- Scale for the Future: Identify and drive architectural simplifications that improve platform health over time; guide tooling choices that will keep the data ingestion platform sustainable and scalable.
- Build for Collaboration: Create transparency and open feedback loops with engineers, engineering managers, and senior leadership to ensure alignment and adoption of platform direction.
- Strategic Builder: Proven experience as a Lead or Senior Platform Product Manager in data infrastructure, distributed systems, or developer platform environments — with a track record of driving velocity and reliability at scale.
