Lead Strategic Customer Success PartnerPosted today

Uber Freight is seeking a Senior Client Engagement Manager to lead the execution and growth of our strategic partnerships with clients. Serving as the executive program owner, this leader will translate commercial strategy into a high-impact operational plan, coordinating…

What you'll do

• Direct end-to-end launch and program operations, mitigating interdependencies: and risk across multi-disciplinary teams.

• Strengthen executive-level relationship management through high-impact: cadence (M&A reviews, monthly/quarterly business reviews).

• Own the relationship across product and local Mexican commercial teams.

• Develop and execute the joint go-to-market strategy with Commercial teams,: spanning account targeting, sales enablement, lead sharing, positioning, and engagement rules.

• Lead end-to-end program management for the partnership, bridging the TM: system and pipeline conversion with Uber Freight Implementation, Commercial, and Operations to ensure proactive resourcing, profitability, and aligned scope.

• Serve as client primary strategic contact, delivering executive updates on: progress, risks, and financial performance while partnering with Finance, BD, and Legal on forecasting and commercial guardrails.

What they're looking for

• Partner with Operations to establish workflows, SOPs, staffing, training, and: capacity needed for customer volume.
• Coordinate onboarding and handoffs across Client, Sales, Customs,: Cross-Border Ops, and Customer Success to deliver a seamless customer experience.
• Establish cross-company governance, including working-team cadences (e.g.,: QBRs), executive steering, decision rights, escalations, and commitment tracking.
• Drive launch readiness across cross-functional partners (Ops, Commercial,: Product, Tech, Finance, Legal, CS), proactively mitigating risks to timeline, service, or revenue.