The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Design and build the Goals Measurement Frameworks & Benchmarks for: initiatives and pilots across the CX org - providing a standard way to define, baseline, and track goal attainment across programs.
Lead end-to-end one-off investigations: scoping an ambiguous business question, pulling and analyzing the data, and delivering a decision-ready answer with minimal oversight.
Stand up new dashboards and reporting (journey health, CX theme-and-impact,: QBR/MBR inputs, NPS/OKR baselines) and corresponding documentation to allow handoffs to operational reporting teams once stable.
Partner with data scientists on health-score and forecasting work: contributing exploratory analysis, segmentation, and validation to support modeling decisions.
Build reusable data products (Snowflake-backed tools, automated pulls) that: let insight delivery scale beyond manual reporting.
Collaborate cross-functionally with CX leadership, data science, and: operational reporting teams to keep new builds well-documented and handoff-ready.
What they're looking for
- –8 years of experience owning analytical problems end-to-end: from framing the business question, through analysis, to influencing stakeholders and operationalizing the solution.
- You have strong, daily-use SQL and Python skills, not just familiarity.
- You have a track record of scoping ambiguous problems yourself and driving: them to a clear answer, with minimal hand-holding.
- You have enough applied statistics/ML literacy to be a credible thought: partner to a data scientist, without needing to own the full model lifecycle.