The opportunity
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
What you'll do
Coach, mentor and develop an awesome group of experienced TAMs who support our SMB merchants.
Work closely with our Client Success counterparts to help our network of: merchants grow, by not only enabling an efficient time to market, but also by taking better advantage of Affirm’s expanding product suite post launch
Establish and track team OKRs and goals, establishing proactive action plans for meeting goals when needed
Forecast the demand for TAMs and recruit as necessary
Technically, you will evaluate new hires on their technical capabilities,: handle escalations from your own team, provide guidance to the TAMs on integration solutions, troubleshooting and optimization opportunities, and be seen as an expert by our customers
Be a strong internal advocate for our merchants, working cross functionally: to make sure their highest priorities are being met
What they're looking for
- At least five years in a b2b customer facing technical role and three years as a people manager.
- A strong technical background in web development technologies and REST APIs,: with a computer science degree or professional engineering experience.
- A great relationship builder who has the ability to quickly build rapport with engineering customers.
- A fantastic communicator, both when advocating for customers internally and advocating for Affirm externally.
