Legal Response SpecialistNew$100K–$115K
The opportunity
We're hiring a Legal Response Specialist on Perplexity's Support team to handle legal and other sensitive tickets. You'll help Legal answer routine requests for information and support Governance, Risk & Compliance, or GRC, on privacy and security requests.
What you'll do
Monitor designated Support and Legal channels, assess urgency, and route: requests for human review. Promptly escalate government, court, law enforcement, and legal-threat requests according to approved procedures.
Respond to routine requests using Legal-approved templates and guidance.: Escalate matters requiring legal interpretation or disclosure of user information.
Answer routine requests for information under Legal's guidance. Gather: account history and draft responses for matters that need review.
Help GRC process data subject requests and meet deadlines. Follow approved: identity-verification and data-handling procedures.
Coordinate security questionnaires and data protection agreements, with Legal: and GRC responsible for substantive review and approval.
Track each case through completion, including after handoffs. Record: decisions, follow up on deadlines, and confirm the work is done before closing.
What they're looking for
- + years in support, trust and safety, legal or privacy operations, or: compliance, ideally at a technology company.
- Experience handling legal, privacy, or law enforcement requests.
- Working knowledge of GDPR, CCPA, and data subject requests.
- Judgment about when to involve Legal or GRC, and care with confidential and privileged information.
- Clear writing, including in sensitive customer conversations.
- Ability to manage competing deadlines and follow through without reminders.
- Experience improving support processes with technical teams, including automation and AI safeguards.
