Logistics Support Specialist IIActive
The opportunity
The candidate will manage a portfolio of customer accounts and approximately 160 monthly shipments, ensuring daily operational execution, on-time pickup and delivery, and proactive communication with customers, shippers, and internal teams. They will coordinate shipment…
What you'll do
Contact carriers to obtain daily capacity and load-tender status, ensuring: on-time pick-up, transit, delivery, and empty confirmations.
Ensure accurate and timely load status updates in the TMS throughout all shipment stages.
Notify shippers and/or receivers of shipment status and coordinate pick-up or: delivery appointment changes as needed.
Establish and maintain effective relationships with customers and carriers: through professional, timely, and proactive communication.
Monitor key performance indicators (KPIs), analyze operational data, and: ensure accurate performance reporting.
Take ownership of customer meetings, communicate performance updates, and: follow up on action items and commitments.
What they're looking for
- Coordinate with customers and carriers regarding detention and accessorial: information, and obtain approval for expedited shipments.
- Identify performance trends, propose improvement initiatives, and drive: accountability across operational teams to improve service levels.
- Support account growth and identify opportunities to improve operational: efficiency and customer satisfaction within the assigned portfolio.
- year of logistics experience
