The opportunity
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to…
What you'll do
Drive Global Operations Center (GOC) Readiness for Major Events: Own the operational readiness and preparation frameworks to ensure the GOC and cross-functional teams are fully prepared for a successful outcome during large-scale & high-risk pre-planned events, globally.
Deliver Executive Communications: Lead executive-level communications, delivering structured readiness briefings before major events and ensure clear updates are provided during active events (through our 24/7 teams).
Establish GOC Preparedness & Mitigation Actions: Develop, audit, and implement operational playbooks, risk mitigation plans, and other preventative actions to ensure GOC resilience during large-scale pre-planned events.
Lead Internal Planning & Municipal Liaison: Drive robust internal planning and coordination in heavy partnership with our Demand Operations teams and Market Leads to ensure event plans are robust, while simultaneously liaising with governmental organizations to secure seamless municipal coordination for major pre-planned events.
Cultivate Municipal & Public Sector Partnerships: Act as Waymo’s primary operational liaison to municipal departments of transportation, public transit authorities, event organizing committees, and public safety agencies to align autonomous fleet routing with city transit plans and community objectives.
Drive Continuous Improvement & Post-Event Retrospectives: Establish a formalized, post-event retrospective framework to analyze operations center performance metrics and execution; synthesize these insights into blameless retrospectives and action items to continuously mature internal playbooks, operational tooling, and municipal coordination models.
What they're looking for
- Extensive Operational Leadership: Bachelor’s degree or equivalent practical experience, combined with 10+ years of experience in high-impact operations management, urban transit planning, emergency management, or large-scale event operations.
- Emergency Management Expertise: Deep operational familiarity with Emergency Management frameworks (such as the Incident Command System (ICS) or National Incident Management System (NIMS) and experience applying these to ensure operational readiness.
- Exemplary External Stakeholder Diplomacy: Proven track record of working collaboratively and constructively with public-sector executives, transportation authorities, first responders, and municipal leadership to deliver community-first outcomes.
- Strategic Communication Skills: Excellent written and verbal communication capabilities, with a demonstrated ability to synthesize multi-layered operational approaches into crisp, executive-level presentations and briefings.
