The opportunity
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
What you'll do
Manage, develop, coach and mentor a team of Premier Support Engineers who: respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 600+ integrations
Act as the owner for your team’s accountability and performance: partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports
Ensure successful training and onboarding of new hires
Guide the team through technical-training, certificates and additional learning and development needs
Build out documentation and knowledge base articles for a variety of technologies
Drive projects or initiatives to improve team productivity, process or procedure
What they're looking for
- Collaborate with internal teams and customers on high-priority escalations: and act as a resource to resolve escalations from team members as necessary
- Passionate about people management and/or mentorship with previous experience leading a team
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
