The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Motivate team members and encourage creativity while understanding training: needs. Provide coaching in areas including but not limited to: strategic account planning, contract negotiations, product roadmap discussions, and executive engagement.
When needed, get involved in operational tasks, help build C-level: relationships, and support the team in merchant escalation calls or critical negotiations.
Hire, develop and retain diverse talent to support our commercial and strategic ambitions.
Co-define and monitor Commercial OKRs achievement every year on a team and: individual level. Report on performance and metrics at an executive level.
Collaborate cross-functionally to communicate Singapore merchant needs and: feedback to HQ, impacting Adyen’s product innovation and development, and delivering merchant projects.
Drive initiatives and projects together with other AM Leads to strengthen our: efforts towards automation, smarter usage of commercial tools and "Account Management at scale” to achieve higher productivity and increased customer satisfaction.
What they're looking for
- Create an inspiring and collaborative team environment with an open communication/feedback culture.
- Hands on management of key merchants.
- An energetic self-starter with a proven commercial edge, entrepreneurial: track record and strong negotiation skills.
- Excited to lead and manage time-sensitive, cross-functional initiatives in a: fast-paced, highly entrepreneurial and collaborative environment.
