The opportunity
The Technical Success team helps OpenAI’s customers realize meaningful and sustained value from our technology. We partner with customers throughout their journey—from initial exploration and solution design to production implementation and organization-wide adoption.
What you'll do
Build, manage, and develop a high-performing team of Applied AI Engineers: supporting large and complex enterprise customers.
Own the quality and impact of the team’s work across solution design,: implementation, production readiness, adoption, and expansion.
Coach the team through decisions involving architecture, model selection,: evaluations, reliability, latency, safety, security, governance, and cost.
Establish an operating model for prioritizing accounts and engagements: according to customer needs, strategic value, technical complexity, and potential for repeatable impact.
Serve as a senior technical escalation point during critical launches,: production incidents, complex integrations, and high-stakes customer decisions.
Partner with customer executives and technical leaders to connect: implementation decisions to measurable business and operational outcomes.
What they're looking for
- Help customers progress from experimentation to production systems and: sustained adoption across their organizations.
- Partner closely with Sales and Solutions Engineering to create continuity: throughout the customer lifecycle and maintain shared accountability for customer success.
- Translate customer needs and recurring implementation challenges into: actionable feedback for Product, Research, Engineering, Security, and other internal teams.
- Identify scalable market patterns, distinguish them from bespoke requests,: and advocate for investments that can benefit multiple customers.
