The opportunity
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom.
What you'll do
Own technical programs that improve the systems, tooling, and workflows: behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering,: product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow: automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate,: structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including: roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent: headcount from growing linearly with business complexity and launch volume.
What they're looking for
- + years of technical program management, systems implementation, or: operational program leadership in a complex cross-functional environment.
- Deep familiarity with modern information retrieval architectures (such as: vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex) alongside CMS platforms, structured content, and metadata models.
- Strong systems thinking and operational judgment, with the ability to connect: technical decisions to customer impact, specialist usability, compliance risk, and business performance.
- Experience translating operational strategy into technical requirements, data: schemas, and tooling investments.
