The opportunity
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to…
What you'll do
People leadership and team performance. Hire, coach, and develop a: high-performing collections team. Set clear expectations for results, productivity, quality, and customer treatment; address performance gaps; and prepare team members to manage increasingly complex and higher-balance accounts.
Early-stage delinquency. Lead the team’s response to failed automatic: payments, ACH returns, and past-due balances. Manage daily outreach and queue priorities, and partner with your leader to refine contact cadence, channel mix, and segmentation so accounts receive timely, appropriate treatment.
Late-stage delinquency and workouts. Lead the team’s management of: later-stage delinquent accounts, including payment plans, promise-to-pay follow-up, and proposed term modifications or settlements. Ensure arrangements follow established approval limits, assess customers’ ability and willingness to pay, and escalate recommendations for further recovery action when appropriate.
Account actions. Identify and recommend appropriate account actions,: including credit limit reductions, spend freezes, card suspensions, and account closures. Coordinate with Risk and Account Servicing to execute approved decisions in line with established policies, and ensure timely documentation and customer communication.
High-balance credit provisioning support. Provide timely, evidence-based: assessments of high-balance delinquent accounts to support Risk and Finance’s provisioning decisions. Summarize collection activity, customer engagement, payment commitments, and recovery prospects, clearly identifying uncertainties and changes that may affect expected outcomes.
Legal recovery coordination. Coordinate account referrals, documentation, and: follow-up with Legal and outside counsel on demand letters, litigation, and enforcement activity. Recognize and promptly escalate bankruptcy notices, proofs of claim, preference demands, and other time-sensitive legal matters. Ensure the team follows Legal’s guidance on account handling and recovery activity.
What they're looking for
- + years of experience in collections, recovery, or credit operations,: including 2+ years directly managing a team, with demonstrated success in coaching, performance management, and driving operational results.
- Direct experience managing delinquent accounts, negotiating payment: arrangements, and assessing appropriate recovery actions. Ability to apply that experience to coach collectors, guide account strategy, and resolve complex customer situations.
- Experience managing team and portfolio performance against collections goals,: with demonstrated ability to explain performance trends, identify root causes, and take action to improve delinquency, cure, recovery, and quality outcomes.
- Experience coordinating with third-party collections vendors, agencies, or: outside counsel, including setting clear expectations, monitoring performance and follow-through, and escalating issues when needed.
- Strong analytical and reporting skills, with the ability to use spreadsheets: and BI tools to monitor performance, segment accounts, identify process gaps, and evaluate whether operational changes improve results. Experience using AI tools to support analysis, improve workflows, or increase team efficiency is a plus.
- Sound commercial judgment and the ability to lead difficult conversations: with customers, team members, and business partners. Balance recovery objectives with customer circumstances, apply established policies consistently, and recognize when to escalate decisions.
- Strong communication and presentation skills, with the ability to produce: clear reports and performance updates, lead strategy discussions, and present actionable recommendations supported by data and operational insights.
