The opportunity
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
What you'll do
Lead, manage, and grow a team of high-performing CEMs
Set clear goals and expectations, provide mentorship and coaching, and support career development
Partner with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded
Refine and scale playbooks and best practices for CEMs
Drive operational excellence through team processes, tooling, and reporting
Ensure the team is delivering exceptional value and experience across our enterprise customer base
What they're looking for
- Regularly engage directly with customers and act as an escalation point when: required (while this is a leadership role, we expect this role to include strong player-coach dynamics)
- Represent the voice of the customer internally and influence product strategy
- + years of formal people management experience in Customer Experience,: Customer Success, or a similar post-sales function
- + years of total experience in customer-facing roles within high-growth SaaS companies
