The opportunity
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
What you'll do
Lead, manage, and grow a team of high-performing CEMs
Set clear goals and expectations, provide mentorship and coaching, and support career development
Partner with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded
Ensure the team is delivering exceptional value and experience across our enterprise customer base
Regularly engage directly with customers and act as an escalation point when: required (while this is a leadership role, we expect this role to include strong player-coach dynamics)
+ years of formal people management experience in Customer Experience,: Customer Success, or a similar post-sales function
What they're looking for
- + years of total experience in customer-facing roles within high-growth SaaS companies
- A customer-first mindset with strong strategic thinking and execution capabilities
- A proven ability to lead, inspire, and scale teams, especially through growth: and change, and a passion for building inclusive, thoughtful, and high-performance team cultures
- Excellent communication skills, with the ability to connect with a wide range: of internal and external personas
