The opportunity
As Manager, Customer Success — GSI at Anthropic, you'll lead the front-line team responsible for Anthropic's most complex and highest-leverage customer relationships: the Global Systems Integrators and consulting firms who deploy Claude inside their own firms, in addition to,…
What you'll do
Directly manage and develop a team of 5–8 Customer Success Managers: supporting GSI and consulting-firm partnerships across all Anthropic products.
Own the hiring plan to build the team from its current size to full strength,: including sourcing strategy and onboarding, while contributing to hiring, onboarding, and training initiatives across all of Customer Success as it scales
Coach team members on GSI-specific customer success practice: navigating matrixed partner organizations, activating champions across practices, change management at firm scale, and value realization across both consumption and seat-based models
Drive team accountability to core CS metrics: expansion (consumption growth, cross-sell/upsell identification), customer health, retention (NRR), and customer satisfaction (CSAT)
Join strategic partner engagements and escalations, demonstrating executive: presence with practice leaders, CTOs, and managing-partner-level stakeholders
Build and refine the GSI success methodology, including but not limited to,: success planning frameworks, QBR templates, Center of Excellence blueprints, Train-the-Trainer curricula, and expansion playbooks that extend from one GSI to the next
What they're looking for
- Partner closely with Sales and the Partnerships organization to align on: account strategy, facilitate handoffs, and separate the partner's internal adoption motion from the client-facing motion
- Collaborate cross-functionally with Product, Engineering, and Marketing to: advocate for GSI needs and translate field signal into product direction
- Establish and nurture an AI-first, innovation-focused team culture, improving: team processes and deepening hands-on expertise
- Conduct regular 1:1s, performance reviews, and career development planning for direct reports