The opportunity
Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Doordash, Lyft, and Shopify.
What you'll do
Recruit, develop, and lead a team of Customer Success Managers supporting: strategic, relationship-based accounts.
Help drive an engagement model focused on building durable user: relationships, increasing adoption, delivering value
Develop both the vision and strategy for the team, driving progress toward: customer health, renewal and growth metrics
Be accountable for identifying risks and opportunities early, and helping the: team build and work through mitigation plans.
Coach, mentor, and guide the team in developing consultative customer success and sales skills
Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
What they're looking for
- Build strong operating rhythms for the team, including account planning,: health reviews, renewal forecasting and business reviews.
- Inspire, motivate, and enable the team by setting clear expectations,: providing direct feedback and supporting their individual development and career growth.
- + years of customer-facing experience in customer success, account: management, or sales with 3-5 years of people management experience
- Experience leading sales or account management in a high-growth technology environment