Manager, Forward Deployed Engineer - TokyoActive

The opportunity

OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.

What you'll do

  • Lead and grow a team of FDE delivering production systems with frontier models

  • Own end-to-end delivery outcomes through clarity, speed, tight coordination, and technical quality

  • Codify what works into tools, playbooks, and roadmap inputs that create: leverage for both OpenAI and our wider developer community

  • Notice early indicators and raise them with urgency, whether in product: behavior, customer environments, or delivery practices

  • Use judgement to distinguish what requires action and what does not

  • Set a high bar for FDE performance and support each person’s growth through direct, actionable feedback

What they're looking for

  • Define how we staff and support field teams that can scale without added complexity
  • Bring 8+ years of engineering or technical delivery experience, including 2+: years managing high-performing FDE or customer-facing engineers
  • Have led high-pressure technical projects from prototype to production
  • Write and review production-grade code across frontend and backend