The opportunity
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
What you'll do
Methodology & Framework Alignment: Ensure CI insights and AI tools are configured to reinforce core GTM frameworks, embedding real-time guidance and revenue intelligence into daily operational workflows.
GTM Workflow Integration: Design standard processes for GTM teams to leverage CI insights at critical lifecycle milestones (e.g., discovery validation, technical scoping, adoption tracking, and renewal risks).
Cross-Functional Handoffs: Establish procedural standards using CI and AI data to streamline transitions between teams, keeping the "voice of the customer" central from initial engagement through expansion.
AI-Driven Business Insights: Turn unstructured conversational data and AI signals into executive revenue intelligence (e.g., identifying deal friction points, win/loss drivers, and churn indicators).
Pipeline & Deal Health Auditing: Develop processes that leverage CI as an objective "truth mechanism" within Salesforce to validate stage progression and improve forecasting accuracy.
GTM Trend Tracking: Define and manage global CI trackers and AI prompt frameworks to provide GTM leadership with real-time visibility into market shifts, competitor mention trends, and customer sentiment.
What they're looking for
- Productivity Benchmarking: Identify high-performing behavior patterns via CI and translate them into repeatable, AI-assisted process standards across GTM roles.
- TDI Partnership: Serve as a key GTM business stakeholder for the Technology Data & Insights (TDI) team—owning business requirements, prompt logic, and process architecture while partnering with TDI on technical execution and AI integrations.
- AI Platform Optimization: Regularly evaluate and optimize our CI and AI technology stack (e.g., Gong, AI assistants, sales engagement platforms) to ensure continuous alignment with evolving GTM needs.
- + Years of Experience: Background in GTM Operations, Revenue Operations, Sales Operations, or GTM Process Strategy.
