The opportunity
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
What you'll do
Manage, develop, and mentor a fast-paced team of Solutions Engineers who: respond to client requests, reproduce and troubleshoot issues, and dive into the 1000+ integrations that Datadog works with
Ensure successful onboarding of new Solutions Engineers
Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters
Review and help prioritize Solutions Engineering escalations, and follow up with customers in Japan
Dispatch customer requests throughout the day as part of a queue rotation schedule
Oversee demo training and assist in demo certification
What they're looking for
- Assist with incident response during outages/incidents, communicating with: customers and providing our internal teams with info that we’re getting first-hand from those customers
- Build out documentation and knowledge base articles for a variety of technologies
- Passionate about people management and/or mentorship with previous experience leading a team
- Self-motivated, detail-attentive, and have a desire for continuous learning
